Please read these terms carefully before engaging with our services.
1.1 This Client Service Agreement and Terms of Service sets out the terms and conditions of the engagement between Dual Income Property, referred to as "we", "us" or "our", and the client or prospective client, referred to as "you" or "your".
1.2 This agreement applies when you use our website, request our services, engage with our team, receive information from us, pay an access fee, or otherwise accept these terms.
1.3 Where a separate written proposal, invoice, engagement letter or signed agreement is provided to you, these terms apply together with that document unless the other document expressly states otherwise.
2.1 We assist clients with property-investment education, general strategy discussions, property opportunity identification, introductions to relevant third-party professionals and general support during the property-acquisition process.
2.2 Our services are intended to help you make more informed decisions about property investment. They may include general commentary about property acquisition, construction, development, investment structure, finance readiness, rental yield, market fundamentals and related considerations.
2.3 Unless expressly stated in writing by a properly licensed person, any information we provide is general information only. It does not take into account your full personal objectives, financial situation, tax position, borrowing capacity, legal obligations or individual needs.
2.4 We do not provide legal advice, financial product advice, financial planning advice, accounting advice, tax-agent services, credit assistance or the preparation of legal, accounting or tax documents unless those services are provided directly by an appropriately licensed professional in their own capacity.
2.5 Before acting on information we provide, signing any contract, paying any deposit, entering into a finance arrangement, acquiring property or making any binding commitment, you should obtain advice from appropriately licensed professionals including, where relevant, a solicitor, accountant, tax adviser, mortgage broker, financial adviser and/or buyer-side adviser.
3.1 From time to time, and where appropriate, we may introduce you to third-party professionals or service providers. These may include mortgage brokers, solicitors or conveyancers, accountants, financial professionals, builders, developers, leasing agents, property managers, consultants and other property-related providers.
3.2 Any third-party provider is independent of Dual Income Property unless we expressly state otherwise in writing. Their services are not included in our access fee unless expressly stated in writing.
3.3 You are responsible for assessing whether any third-party provider is suitable for your needs, entering into any separate engagement with them, and paying any fees, charges, commissions, disbursements or costs they disclose to you.
3.4 We are not responsible for the advice, conduct, availability, delays, representations, errors, omissions, fees or outcomes of any third-party provider, except to the extent required by law.
4.1 We charge an access fee for the services we provide under this agreement. The access fee is the amount stated on our website, invoice, proposal, payment page or written engagement confirmation.
4.2 Unless otherwise stated, the access fee is inclusive of GST.
4.3 The access fee is payable personally by you unless we agree in writing that another entity may pay on your behalf.
4.4 Your access to our services may be suspended or not commenced until the access fee has been paid in cleared funds.
4.5 The access fee does not include third-party professional fees, government fees, finance fees, valuation fees, legal costs, building inspection costs, pest inspection costs, strata/body corporate costs, due-diligence costs, travel costs, deposit monies or any other acquisition-related expenses unless expressly stated in writing.
5.1 You acknowledge that there is no contractual cooling-off period for the access fee once you accept these terms, pay the access fee, or we commence providing services, whichever occurs first.
5.2 Subject to your rights under the Australian Consumer Law and any non-excludable statutory rights, the access fee is non-refundable once paid.
5.3 A change of mind, change in market conditions, change in personal circumstances, inability or unwillingness to proceed with a property opportunity, failure to obtain finance, or a decision not to purchase a property does not entitle you to a refund.
5.4 If we expressly provide a written finance-readiness guarantee, refund promise or other specific refund arrangement to you, that written arrangement will apply only to the extent and on the conditions stated in that arrangement.
5.5 Any discretionary refund, credit, extension of access or other concession we provide does not create an ongoing obligation to offer the same concession to you or to any other client.
6.1 We will provide our services with due care and skill, based on the information available to us and the information you provide.
6.2 Where appropriate, we will provide access to educational tools, general information, property-related commentary and introductions intended to assist you to make more informed decisions.
6.3 We may present property opportunities that we consider relevant to your stated objectives. We do not guarantee that any property opportunity will be available, suitable, financeable, profitable, tenanted, approved, completed by a particular date, or capable of delivering any particular return.
6.4 We may decline to provide services, withhold access to opportunities or terminate access if, in our reasonable opinion, the services are not suitable, lawful, commercially appropriate or aligned with the information you have provided.
7.1 You must provide complete, current and accurate information requested by us or by any third-party professional assisting you. This may include information about your income, assets, liabilities, expenses, employment, tax position, investment goals, borrowing capacity, existing property portfolio and risk tolerance.
7.2 If services are provided to more than one person, we may accept instructions and information from either person unless you tell us in writing that joint authority is required.
7.3 You must promptly tell us if your financial position, employment, borrowing capacity, personal circumstances, investment objectives, risk tolerance or decision-making authority changes.
7.4 If you provide incomplete, inaccurate, inconsistent or misleading information, the opportunities or information we provide may be unsuitable, and we may suspend or terminate services without refund, subject to law.
7.5 You are responsible for ensuring that information you provide to us is consistent with information you provide to brokers, lenders, solicitors, accountants and other third-party professionals.
8.1 You must read documents, emails, reports, proposals, contracts, disclosure material, finance documents and other information provided to you by us or by third-party providers.
8.2 You must promptly ask questions and obtain professional advice if anything is unclear before you sign, pay, approve, authorise or otherwise proceed.
8.3 Any examples, calculations, cash-flow estimates, yield figures, depreciation estimates, growth assumptions, tax illustrations or projections are indicative only and must be independently verified before you rely on them.
8.4 Electronic communications, including email, SMS, online forms, video calls and messaging platforms, may be used for notices, documents and instructions unless we require a different form of communication.
9.1 Property investment carries risk. Values, rents, vacancies, interest rates, finance approvals, government policy, taxation settings, construction costs, tenant demand, completion dates and market conditions can change.
9.2 Past performance, comparable sales, forecast rental income, indicative yields, depreciation estimates, projected growth or any other estimate must not be treated as a guarantee of future performance.
9.3 You are responsible for making your own decision about whether to proceed with any property opportunity after obtaining appropriate independent advice.
9.4 You acknowledge that we may receive fees, commissions, marketing fees, referral fees or other commercial benefits from developers, builders, vendors, agents, consultants or other parties in connection with property opportunities, where permitted by law and disclosed where required.
10.1 We will treat your confidential information with reasonable care and will handle personal information in accordance with applicable privacy laws and our privacy policy.
10.2 You authorise us to share relevant information with third-party professionals or service providers where reasonably necessary to provide our services, progress an opportunity, assess finance readiness, obtain professional input or respond to your instructions.
10.3 We may disclose information where required or permitted by law, regulation, court order, professional obligation, lender requirement or government authority.
11.1 Content on our website and in our documents, calculators, guides, templates, reports, presentations, emails and educational material is provided for general information only.
11.2 All intellectual property in our website content, documents, templates, reports, calculators, processes, frameworks, branding and educational material remains owned by us or our licensors.
11.3 You may use material we provide for your own personal investment assessment only. You must not copy, reproduce, distribute, publish, resell, adapt or provide it to others for commercial purposes without our prior written consent.
12.1 Nothing in this agreement excludes, restricts or modifies any rights, guarantees, warranties or remedies that cannot lawfully be excluded, restricted or modified, including rights under the Australian Consumer Law.
12.2 To the maximum extent permitted by law, we exclude all implied conditions, warranties, guarantees and representations that are not expressly set out in this agreement.
12.3 To the maximum extent permitted by law, we are not liable for loss arising from your investment decisions, market movements, changes in interest rates, finance refusal, valuation outcomes, taxation outcomes, legal issues, construction delays, tenancy outcomes, third-party conduct or any matter outside our reasonable control.
12.4 Where our liability cannot be excluded but can be limited, our liability is limited, at our option and to the extent permitted by law, to resupplying the services or paying the cost of having the services supplied again.
12.5 You indemnify us against loss, liability, cost or expense arising from your breach of this agreement, your provision of false or misleading information, your misuse of our materials, or your dealings with third parties, except to the extent the loss is caused by our negligence, fraud or wilful misconduct.
12.6 This clause 12 survives termination or expiry of this agreement.
13.1 This agreement commences when you accept these terms, pay the access fee, or we commence providing services, whichever occurs first.
13.2 Unless otherwise agreed in writing, your access continues for the period stated on our website, proposal, invoice or written engagement confirmation. If no period is stated, access continues while we are actively assisting you in relation to a current property-investment objective, subject to our reasonable discretion.
13.3 We may suspend or terminate your access without refund, subject to law, if you:
13.4 Termination does not affect any rights, obligations or liabilities that arose before termination, including clauses dealing with fees, confidentiality, intellectual property, liability, indemnity and governing law.
14.1 You may contact us using the contact details published on our website or otherwise provided in writing.
14.2 We may contact you using the email address, phone number, postal address or other contact details you provide to us.
14.3 You are responsible for ensuring your contact details remain current and for checking communications from us and relevant third-party providers.
15.1 This agreement is governed by the laws of Queensland, Australia.
15.2 The parties submit to the non-exclusive jurisdiction of the courts of Queensland and any courts that may hear appeals from those courts.
16.1 By using our website, requesting our services, paying the access fee, signing an engagement document, clicking an acceptance box, or otherwise continuing to deal with us after receiving these terms, you agree to be bound by this agreement.
16.2 If you are accepting these terms on behalf of a company, trust, partnership, SMSF or other entity, you warrant that you have authority to bind that entity and that you are personally responsible for ensuring the entity complies with this agreement.
By accepting these terms, you acknowledge that:
Last updated: May 2025