Privacy Policy

Last updated: May 2026

1. Introduction

Dual Income Property ("we", "our", "us") is committed to protecting your personal information and your right to privacy under the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

If you have any questions or concerns about this Privacy Policy or our practices regarding your personal information, please contact us at ian@dualincomeproperty.com.au.

2. Information We Collect

We collect personal information that you voluntarily provide to us when you:

• Fill out our contact form or enquiry form
• Subscribe to our newsletter or email updates
• Schedule a consultation or "Fit Call"
• Complete our 2-Minute Investor Readiness Check
• Communicate with us via email, phone, or messaging

The personal information we may collect includes:

• Contact information – name, email address, phone number, postal address
• Investment information – investment goals, property interests, investor type
• Financial information – general financial position (for guidance purposes only)
• Communication preferences – how you prefer to be contacted

3. How We Use Your Information

We use personal information for the following purposes:

• To provide investment guidance and advisory services
• To respond to your enquiries and requests
• To schedule and conduct consultation calls
• To send you relevant information, updates, and educational content
• To improve our website and services
• To comply with our legal obligations

4. Storage and Security – Zoho CRM

We store client and prospect information using Zoho CRM, a cloud-based customer relationship management platform operated by Zoho Corporation Pty Ltd (an Australian company).

Your personal information is stored securely within Zoho's data centres, which are located in Australia. Zoho Corporation maintains appropriate physical, electronic, and procedural safeguards to protect your information, including:

• Data encryption in transit and at rest
• Access controls and authentication requirements
• Regular security audits and compliance certifications (including ISO 27001)
• Role-based access controls within our organisation

We only grant access to your personal information to authorised personnel who require it to provide services to you.

5. Disclosure of Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

• Service providers – trusted third parties who assist us in operating our business (e.g., Zoho CRM, email service providers), under strict confidentiality agreements
• Legal requirements – when required by law, court order, or government request
• Protection of rights – to protect our rights, privacy, safety, or property, or that of others

6. Your Privacy Rights (Australian Privacy Principles)

Under the Australian Privacy Principles, you have the right to:

• Know – what personal information we collect and how we use it
• Access – request a copy of the personal information we hold about you
• Correct – request correction of any inaccurate or out-of-date information
• Withdraw consent – opt out of marketing communications at any time
• Complain – lodge a complaint if you believe we have breached the Privacy Act

To exercise any of these rights, please contact us at ian@dualincomeproperty.com.au. We will respond to your request within 30 days.

7. Cookies and Website Tracking

Our website may use cookies and similar technologies to enhance your browsing experience. These may include:

• Essential cookies – required for the website to function
• Analytics cookies – to understand how visitors use our website

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

8. Marketing Communications

If you have opted in to receive marketing communications, we may send you emails about investment opportunities, educational content, and updates. You can unsubscribe at any time by clicking the "unsubscribe" link in any email or by contacting us directly.

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When information is no longer needed, we securely delete or anonymise it.

10. Third-Party Links

Our website may contain links to third-party websites, products, or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on this page with a revised "Last updated" date.

12. Contact Us

If you are not satisfied with our response to your privacy concern, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.